Mission Rush – Privacy Policy

Last Updated: May 2026

Mission Rush is operated by Mission Express Logistics Inc. This Privacy Policy explains how we collect, use, store, and protect information when you use the Mission Rush mobile application and related delivery services.

By using Mission Rush, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Account and Contact Information

When you create or use an account, we may collect information such as:

• Name
• Phone number
• Email address, if provided
• Login and account information
• Customer ID or account ID used by our system

1.2 Delivery and Order Information

To provide delivery services, we may collect information such as:

• Pickup and drop-off addresses
• Sender and recipient contact details
• Parcel, item, or delivery details entered by the user
• Order history and order status
• Delivery notes or instructions
• Tracking numbers or order numbers

1.3 Location Information

Mission Rush may use location-related information to help calculate delivery distance, select service areas, display maps, estimate delivery fees, or improve delivery accuracy.

Location information may include addresses entered by the user, map selections, city or service area information, and device location if the user grants location permission.

1.4 Payment Information

Mission Rush may collect payment-related information needed to process orders, wallet balance, top-ups, refunds, and transaction records.

Payment card processing may be handled by third-party payment providers such as Square. We do not store full payment card numbers on our own servers.

1.5 Device and Technical Information

We may collect limited technical information, including:

• Device type
• Operating system and app version
• App usage and interaction events
• Crash logs and diagnostic information
• Push notification tokens, if notifications are enabled

2. How We Use Information

We use collected information to:

• Create and manage user accounts
• Provide delivery and pickup services
• Calculate delivery fees and service availability
• Process payments, wallet transactions, and refunds
• Display order status and delivery history
• Send service-related notifications
• Provide customer support
• Improve app performance, security, and reliability
• Comply with legal, tax, accounting, and operational requirements

3. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted service providers and operational partners only when needed to provide our services, including:

• Payment processing providers
• Map, address, and routing service providers
• Drivers or delivery personnel assigned to an order
• Customer support and technical service providers
• Legal or regulatory authorities when required by law

4. Data Retention

We retain information for as long as necessary to provide services, maintain business records, resolve disputes, process refunds, meet legal obligations, and improve our services.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect user information. However, no internet or mobile application service can guarantee absolute security.

6. User Choices and Rights

You may contact us to request help with accessing, updating, or deleting certain account information, subject to legal, accounting, security, and operational requirements.

You may also manage app permissions such as location and notifications through your device settings.

7. Account Deletion

Users may request account deletion by contacting us or by using our account deletion request page:

https://www.missionexpress.ca/delete-account.html

8. Children’s Privacy

Mission Rush is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Company: Mission Express Logistics Inc.

Address: 443 Lillooet St W, Moose Jaw, SK, S6H 4Z4, Canada

Email: [email protected]

Phone: (825) 425-5001

Website: https://www.missionexpress.ca/